A Comparative Study of Critical Success Factors (CSFs) in Implementation of ERP in Developed and Developing Countries

The main goal of this research is to understand is there any difference between ERP implementation's CSF in developed and developing countries? Understanding this subject can help us to implement ERP systems properly in developing nations. This research showed that in developed and developing countries "Change Management" was most important factor and in developed countries "Country-related functional requirements" factor was less important factor and "Fit between ERP and business/process" was the least cited factor among developing nations. In last it concluded that national culture of developing countries has an impressive effect on ERP implementation in these countries. In other hand developing countries companies more depend on ERP vendors in compare to developed countries companies. In addition it seems developing countries underestimate business process reengineering (BPR) and fit between ERP and business/process factors in comparison with developed countries. Keyword: ERP, Implementation, Critical Success Factor, Developed Countries, Developing Countries